Request that your account & data be deleted
Borrow lets you request deletion of your account and eligible personal data at any time. For marketplace safety, an account cannot be deleted while it has an unreturned item, unpaid balance, unresolved refund or security authorization, or open claim. You don't need to be logged in to submit this request, but our team must verify that it belongs to you.
How to request deletion
- 1
Submit the form below with the email address on your Borrow account.
- 2
Our team confirms your identity and checks for borrowed items, unpaid balances, refunds, security authorizations, and open claims.
- 3
Every item must be returned and every financial or claim obligation must be resolved before deletion can be scheduled.
- 4
An eligible account enters a seven-day security hold. Nothing is permanently deleted during the hold, and you can cancel the request.
- 5
After the hold and a final eligibility check, deletion is completed and you receive confirmation.
What gets deleted vs. kept
Borrow retains certain records only where legally required.
Profile information — Deleted
Name, bio, avatar, phone, and location are scheduled for deletion after the seven-day hold.
Listings — Deleted
All your rental listings and their photos are removed.
Saved items & follows — Deleted
Saved listings and accounts you follow are deleted.
Messages & reviews — Kept temporarily
Transaction-linked messages and reviews may be retained in pseudonymized form when needed for a counterparty, fraud review, safety investigation, or dispute.
Rental, payment & verification records — Kept temporarily
Transaction history and the link to an identity-verification record may be retained for fraud prevention, tax records, safety investigations, and dispute resolution as permitted or required by law.
Account credentials — Deleted
Your Borrow sign-in account is deleted when the seven-day hold and final eligibility check are complete.
Security hold and retention: Nothing is permanently deleted during the required 7-day hold. After the hold and a final check for unresolved obligations, eligible personal data is deleted. Limited rental, payment, transaction-message, dispute, safety, and identity-verification linkage records may be retained only for the period permitted or required by applicable law and Borrow's retention policy.
